Service and Technical Support

Glens Falls Business Machines, Inc.

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What's New

 

 

New GFBM Android App

We have a new Android App for our customers. With our GFBM App you can Request Service and Order Toner right from your Android powered device. The App also has our company contact information and handy links to our manufacturer websites.

To download the GFBM App search GFBM from the Android Market or Click Here for more information.

*iPad & iPhone App coming soon.

 

New Line of Color & Monchrome MFP's

Vibrant image quality, ultra reliability, superior performance and proven productivity - the TASKalfa series will help your daily tasks and help to maximize your document efficiency. Launch the demo to learn more

TASKalfa Demo

 

Manage Documents Directly from Kyocera HyPAS Enabled MFP's with SearchExpress

Birmingham, Ala. – October 28, 2010 - Executive Technologies, Inc., the developer of SearchExpress Document Management software, today announced the entire family of SearchExpress products can be integrated into Kyocera’s HyPAS enabled multifunctional products (MFPs), allowing users to capture, index, route, search and manage paper and digital documents.

 

For more information....

 

Data Security

Kyocera Mita America Incorporates Advanced Data Security Into Multifunctional Products Using API's Cryptek Netgard TM.

For more information....

 

For more information on Security and Compliance....

 

CBS News Report Copy Machines, a Security Risk?....

 

   

 

Current News

 

PinPoint Scan  PinPoint Scan

Scan from your MFP to your PC with added speed, functions and versatility.

 

Advanced Scanning Made Simple - Scanning is one of the most important functions of document workflow and should be easy to use and serve the purposes that your company needs. With Kyocera's PinPoint Scan application, scanning to your PC from your network connected MFPs becomes as easy as scanning from a desktop scanner but with the added speed and versatility Kyocera MFPs provide. With a simple two step installation process, one download to the MFP and one to your PC, network scanning couldn't be easier.

For more information....

 

   

 

Recent News

 

TASKalfa Color Copiers

Kyocera announces the TASKalfa series Color Multifunctional Systems.

Increased office productivity is your top priority. The Kyocera TASKalfa Series of color multifunctional systems transforms your office, your workflow, and your documents. Powerful, intuitive, and incredibly efficient, it makes a bold, impression both inside and out.

For more information....

 

For an online Demo....

 

   

 

Service and Technical Support

 

Service and Technical Support

We at GFBM take pride in the quality of Service & Technical Support we provide all of our customers. We know that your office equipment needs to be operating for your business to be running smoothly.

GFBM employs a fully trained team of authorized Kyocera Mita and Okidata service specialists. Their expertise will get your office equipment up and running quickly and efficiently and, in the event of a breakdown, they'll be on the spot with repairs. Besides Kyocera Mita and Oki we will also apply our experience with most other manufacturers.

We also carry a full line of supplies and parts for your Kyocera Mita products. From toner, to paper, to software, GFBM is your Kyocera Mita connection.

   

 

Service

 

Place a Service Call

Service: Our professionally trained service staff is on hand to assure the quality and efficiency of your equipment. You can contact us online 24 hours a day, 7 days a week.

Request Service

   

 

Remote Support

 

Remote Support

 Remote Support: We can connect to you via a secure internet connection to help resolve your computer and network issues.

Remote Support

We use the "Bomgar" system for a cost-effective, secure, hardware solution for remote customer support.

(On-line or phone based work is billed at $105/hr rate with a minimum charge of 1/2hr and additional time billed in 15min increments.)

   

 

Technical Support

 

Technical Support

Technical Support: For questions related to drivers, utilities, machine functions and features, or setups such as Scan to PC and Scan to Email please try a search of our web site. If you don't find what you are looking for or need further assistance please fill out a Technical Support Request Form. In most cases, support questions will be addressed within 24 hours of receipt.

Technical Support Request Form

*The Technical Support Request Form should not be used for mechanical problems with your machine. You should use the Request Service page for mechanical problems.

 
You can also contact the manufacturer directly for Technical Support.
Kyocera Mita (800) 438-6482
Okidata        (800) 654-3282

 

   

 

Self Help

 

Self Help

Self Help and Frequently Asked Questions: To try and find a solution to your problem or to find an answer to a FAQ do a search of our Service and Support Pages.

If you don't find what you are looking for or need further assistance please fill out a Technical Support Request Form. In most cases, support questions will be addressed within 24 hours of receipt.

Self Help Pages (listed by manufacturer)